Hilton Crystal City At Washington Reagan National Airport - Arlington

No microwave anywhere to heat water or anything else. I drink mostly hot/warm drinks but not coffee so I need a microwave to do so. It never occurred to me that I would need to request one when I made the reservation. I've never had a problem w/ any other hotel.

No eggs and the bed was fine.

Not enough elevators. It was very hard to use them to go down in the morning because they were full and stopped at every floor. I used the stair going down and then I couldn't find the lobby floor. It was way to hot in the lobby where the bar was....

It was very comfortable

Bathtub area, looked dirty

caulk pealing off on sink in room adjacent to meeting room, Patrick Henry, on 1st floor.

We reserved a room that includes access to the executive lounge which had an amazing breakfast on Friday. Unfortunately there was no Saturday or Sunday breakfast included. The rooms were very clean, the staff was wonderful and the bed very comfortable. Even the shampoo and soaps were nice. The relish restaurant in the hotel was good. Close to metro access.

Breakfast should've been available every day not just one day. The parking garage was ridiculously tight but we made it work. Parking is just under $30 per Night.

The staff was great!

I didn't not care for the layout for the garage. It was very small for the number of people staying at the hotel.

Nice, clean hotel. Very helpful and friendly staff.

Need coffee pot in room! :)

When you had a problem it was taken care of right away. They went above and beyond to accommodate you.

Not enough parking

Tammy was an excellent front desk manager! The gentleman at the café was friendly as well and the "young lady" working at the café (in the main lobby) seemed to be extremely well-liked. It made for an extremely pleasurable visit to see so many happy, smiling faces. Clearly this is a good place to work, which makes me want to stay there again and again!

There did appear to be homeless people using the business internet and taking food from the trash. I understand it must be a difficult task to accommodate guests and not be rude to less fortunate people. The gentleman who talked to the homeless person was very courteous, but the homeless man continued to stay in the facility. I am not judging, merely informing.

Shuttle drivers were great.

Maids were too noisy

Horrible parking situation. Paid 26 dollars to park and there were no parking spaces left, crowded elevators, didn't get breakfast that we paid for in the Relish room because the line was over an hour long wait. Will never stay at this hotel again.

Upscale feeling to the hotel.

The tub faucet and spigot were both broken. A prior visitor probably used them for leverage, while getting out of the tub.

Staff smiling and efficient Handy bar and snacks Restaurants close Very good buffet breakfast included in price

Bathroom very small for a hotel of this standing Acoustic insulation poor Expensive to get to from Dulles, though this should improve with the new Metro line to the airport

Location

The room. Well appointed and I loved the comfortable bed! Housekeeping very efficient and friendly. Clean, clean and well-maintained. Central.

The shuttle to my conference site (marriott) was just never available. Not too far to walk, but it was pouring rain all weekend...